SMS Messaging Privacy Policy

Quality First Urgent Care SMS Program Privacy Policy

Last Updated: February 18, 2025

This Privacy Policy describes how Quality First Urgent Care (“QFUC,” “we,” “us,” or “our”) collects, uses, and protects information obtained from participants in our SMS messaging program.

Information We Collect

When you opt into our SMS messaging program, we collect:

• Your mobile phone number
• Your name
• Your consent timestamp and method
• Message history between you and Quality First Urgent Care
• Any additional information you provide in relation to your healthcare services

How We Use Your Information

We use the collected information to:

• Send appointment reminders
• Provide customer service communications
• Share important healthcare notifications
• Communicate about your care and services at Quality First Urgent Care
• Respond to your inquiries and requests

Data Protection and Security

We implement appropriate physical, technical, and administrative security measures to protect your information. We maintain compliance with all applicable healthcare privacy laws and regulations, including HIPAA.

Information Sharing

Your mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. We only share your information as required for healthcare operations and as permitted or required by law.

Your Rights

You have the right to:

• Opt out of messages at any time
• Request access to your personal information
• Request correction of your personal information
• File a complaint if you believe your privacy rights have been violated

Contact Us

For questions about this Privacy Policy or our SMS program:

• Email: info@ QualityFirstUrgentCare.com
• Phone: (718) 475-1700
• Address: 6010 Bay Parkway, Suite 902 Brooklyn, NY 11204